by José Luis Vilariño | Sep 19, 2024 | Digital private prescription, Digitization of processes, Health Core, Technology Consulting
1. Suffering in the authorization of services Undoubtedly, one of the most painful moments in a health insurer’s customer experience is the request for authorization of a service. This process continues to require the intervention of the patient,...
by José Luis Vilariño | Jul 11, 2024 | Digitization of processes, Health Core, Technology Consulting
1. User experience in Digital Health. We all know or have had some disastrous digital experiences with convoluted mobile apps or websites that have led us to wonder and question whether digitization is worth it or if it is for a few “technology...
by José Luis Vilariño | May 24, 2024 | Digitization of processes, Health Core, Technology Consulting
In this post we will define what an authorizing center of a digital health services platform is, the elements that compose it and the operational and conceptual advantages of its implementation. 1. Definition of Service Authorizing Center (CAS) ...
by José Luis Vilariño | Feb 6, 2024 | Digitization of processes, Health, Health Core
1 Customer Experience in health insurance. How many of a health insurer’s customers look for relevant clinical information about their health problems or concerns on their insurer’s website? When we talk about web we can say mobile app,...
by José Luis Vilariño | Nov 13, 2023 | Digitization of processes, Health, Health Core
1 Digital Health Form. The health form (HF) is one of the most critical and delicate points in the process of underwriting personal insurance such as health insurance. From a fully digital perspective, it requires complex analysis and decision making...