Digital Reflections on Health archivos | Page 3 of 3 | Delonia Software

The Digital Portfolio of Services in Health Insurance

by José Luis Vilariño | Dec 15, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

1 What is the service portfolio? One of the common problems in the health insurance industry, and a constant source of conflict between the client and the insurer, is determining exactly what is covered and what is not covered in a policy. All companies have...

The health questionnaire in health insurance underwriting

by José Luis Vilariño | Nov 13, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

1 Digital Health Form. The health questionnaire (HQ) is one of the most critical and sensitive aspects of the underwriting process for personal insurance, such as health insurance. From a fully digital perspective, it requires complex analysis and...

Health Insurance: The Videoconsultation Kit

by José Luis Vilariño | Oct 18, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

1 Videoconsultation for healthcare professionals In the land of digital mills, one of the best known, but not well implemented, is that of videoconsultation. To fight against this mill is to demand that this medical practice be carried out with guarantees and...

Health Insurance: Online Underwriting and Omnichannel

by José Luis Vilariño | Oct 4, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

When a client uses different channels to carry out an action with a health company, be it purchasing insurance or requesting a medical authorization, they usually perceive a lack of coordination in the insurer. Even if the customer has a website, chat, app, social...

6 principles for a new health insurance model

by José Luis Vilariño | Sep 10, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

Describing in a simple and comprehensible way a new insurance business model in the health insurance sector, as an alternative to the current model, goes beyond technology and software development, although digitalization plays a key role in it. This is the aim...

Knowledge and Digitalization of Health Insurance

by Amelia Uceda | Sep 7, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core

When I think about what I have learned working in the insurance industry, I find that it has been the experience that has helped me to solve problems and improve things. Day-to-day business experiences and thinking and reflecting on those experiences. One of the keys...