by José Luis Vilariño | Dec 15, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core
1 What is the service portfolio? One of the common problems in the health insurance industry, and a constant source of conflict between the client and the insurer, is determining exactly what is covered and what is not covered in a policy. All companies have...
by José Luis Vilariño | Nov 13, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core
1 Digital Health Form. The health questionnaire (HQ) is one of the most critical and sensitive aspects of the underwriting process for personal insurance, such as health insurance. From a fully digital perspective, it requires complex analysis and...
by José Luis Vilariño | Oct 18, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core
1 Videoconsultation for healthcare professionals In the land of digital mills, one of the best known, but not well implemented, is that of videoconsultation. To fight against this mill is to demand that this medical practice be carried out with guarantees and...
by José Luis Vilariño | Oct 4, 2023 | Digital Reflections on Health, Digitization of processes, Health, Health Core
When a client uses different channels to carry out an action with a health company, be it purchasing insurance or requesting a medical authorization, they usually perceive a lack of coordination in the insurer. Even if the customer has a website, chat, app, social...
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