by José Luis Vilariño | Mar 7, 2025 | Digital private prescription, Digitization of processes, Health Core, Technology Consulting, Uncategorized
1. Digital Health Service Providers. One of the biggest difficulties in implementing the Digital Health Model we are proposing is the low digital awareness of many of those responsible for the service, i.e. the providers and suppliers who care for patients. To...
by Alejandro Lorenzo | Oct 10, 2024 | Digitization of processes
Digital cards are generally used in smartphones or smartwatches. Each brand usually has its own application to manage swipes. Apple has Apple Wallet, Samsung uses Samsung Wallet, etc… Despite these brand distinctions, there are two methods that stand out above...
by José Luis Vilariño | Sep 19, 2024 | Digital private prescription, Digitization of processes, Health Core, Technology Consulting
1. Suffering in the authorization of services Undoubtedly, one of the most painful moments in a health insurer’s customer experience is the request for authorization of a service. This process continues to require the intervention of the patient,...
by Alejandro Lorenzo | Sep 10, 2024 | Digitization of processes
The advent of the Internet in our lives has increasingly meant the digitization of aspects that until not so long ago were carried out entirely physically. Almost everything now has a digital version, for example, the process of ordering and paying for a cab ride. You...
by Ildefonso García-Correa | Sep 5, 2024 | Quality and improvement
The ability to communicate is not a skill reserved for public figures, television presenters or politicians, but is a fundamental ability for any person, whether in the private or work environment. The ability to communicate, from a simple WhatsApp message to a...
by Ildefonso García-Correa | Aug 22, 2024 | ISO, Quality and improvement
We had the opportunity to conduct an interview with our colleague Flávia Condé. Flávia Condé (Project Manager) to explain to us the process that allowed Delonia to achieve ISO certifications. Flávia, to begin with, could you tell us a little about your professional...